Medicine Policy


Ordering Through Our Website

By placing an order with us, you confirm that you are 18 or older. We reserve the right to request proof of ID and age at anytime. You must ensure you use your login details responsibly and do not share this information with anyone else.

We cannot legally share your information with your doctor unless you have permitted us to do so. It is highly recommended that you inform your GP or healthcare provider of your symptoms and any advice you have received from us.

Why Do I Have to Register?

You must create an account with us to order Pharmacy-only medicines from us. This is so we can conduct appropriate identity checks through LexisNexis Risk Solutions (a credit agency). You may see a notification of the LexisNexis or credit agency check, but this will not affect your credit score.

This is so we can provide medicines safely. We will never supply this information to a third party or marketing company.

Important Information

We only provide information and advice in English. You are responsible for ensuring you fully understand our advice before using any products we have supplied.

This website is not for the provision of emergency medicines or services. If you require products, medical advice or assistance urgently, you must contact your GP's local pharmacy of emergency services.

What Is With All the Questions?

Before supplying certain medications and medical devices, we will ask you specific questions to ensure you receive the correct and most appropriate treatment. We will only ask you relevant questions. We understand that answering questions about a product you may know how to use or have used in the past can be aggravating. However, we must ensure that the product is legally and clinically suitable for you. This information will be stored securely on our systems to process your orders.

You may have purchased the same item before from another provider and may not have been asked any questions. However, we must ensure that the selected product is clinically and legally suitable for you.

Please answer all questions as honestly as possible. We will never ask you questions irrelevant to your symptoms or condition. At AYP Healthcare, we are determined to maintain patient and customer dignity, safety and care. Only authorised personnel will be able to access your personal information, as required.

Further Information Request

Sometimes, we may need to contact you for further information or clarity regarding your symptoms and conditions. We will contact you either via email or telephone via the details you have provided to us.

Sharing Medicines, Products and Advice

By placing an order on our website, you confirm that this medicine is for your personal use and that you will not share any advice or treatments provided unless otherwise stated.

Our medicines, products and advice are for personal and private use only. They cannot be used for promotional, business, commercial or resale purposes.

Our information or advice is only for informational purposes, not diagnostic purposes.

Patient Information Leaflets

Your responsibility as the patient or customer is to carefully read the product packaging and patient information leaflet before using a product. If you are unsure about how to use a product or the appropriateness of use, you should contact your doctor or local pharmacist.

If you suspect you may have a health problem, you should consult your doctor before taking any medicines. Please consult your doctor if you are taking prescription drugs or undergoing medical care before taking additional pharmaceutical products.

Information on our website is for informational purposes only, not diagnostic purposes.

Referral To Your GP, Another Healthcare Provider or Another Service

Sometimes, our pharmacist may refer patients and customers to another service or healthcare provider to ensure they receive the best treatment.

If we refer you to your GP or another healthcare provider, we will not be held responsible for the advice or recommendations they provide. Furthermore, we are not responsible if you fail to inform your GP or healthcare provider, if you fail to follow the advice we have provided or if you fail to provide correct and relevant information.

Information Sharing

We will never share your information with marketing agencies or third parties. Data will only be shared for one of the following reasons;

  1. To prevent injury or harm to you, the individual
  2. At the request of a regulatory authority or governing body
  3. Following the law
  4. For the prevention of a crime

Why Has My Order Been Rejected?

An order may be rejected for several reasons, including legal or clinical, repeat orders or onward referral. Your order will only be rejected by a pharmacist. Order rejection is based on an individual pharmacist's discretion.

We reserve the right to restrict or cancel purchases without providing an explanation or justification.

Where Can I Gain More Information?

You may find further information regarding medicines, conditions and services (local and national) from any of the following third-party sites:

NHS Conditions

NHS Medicines

NHS Services Near You

NHS Primary Care Contacts

Patient Info

Talk To Frank

EMC Medicines

We have no control over these sites and thus are not liable nor responsible for the information or advice they provide.