Returning your items
You cannot return the following unless they are damaged or
faulty:
- Goods that have been mixed after delivery and cannot be
separated
- Custom-made or personalised items
- Perishable items (that is, items that naturally deteriorate)
- Items with a protective seal that has been broken or removed
(due to health protection or hygiene reasons)
- Medicines or services provided on prescription
Where do I send returns?
Once you've told our Customer Care team about returning your
items, please post them to:
AYP Healthcare
160-164 Lancaster Road
Access via Lady Street
Preston
PR1 2PZ
United Kingdom
Our customer service team will provide you with a pre-paid shipping label to make it easy for you to return your item.
Make sure that any items you return are securely packaged and include your RMA number within the package which will allow us to process your return seamlessly.
How long will it take to process my refund?
We aim to process your refund within 24 hours of receiving
the returned goods. However, it can take up to 3-5 days for you to receive the
refund, which will be made by the payment method you used to pay for the goods.
Once you've told our Customer Care team that you are returning the goods, you
have a legal duty to keep them in a good condition and return them at your
expense.
We can deduct an amount from the refund to reflect any loss
of value of the goods. This deduction may be equal to the full cost of the
goods if the loss in value is the result of unnecessary handling by you. The
extent to which you can handle goods is the same as it would be if you were
assessing them in a shop before buying them.
Under the Consumer Contracts (Information, Cancellation
& Additional Charges) Regulations 2014, we will refund the full amount you
paid for the goods, including the basic delivery charge, within 90 days of you
telling our Customer Care team about the return or providing proof that you
have returned the goods, whichever is earlier.